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Legal & policies

Grievance redressal

Last updated: 27 July 2026

We would rather hear a complaint than lose your trust quietly. If something has gone wrong, this page tells you exactly who to reach and how quickly we will respond.

Step 1 — Talk to support first

Most issues — batch timing, access problems, receipts, fee questions — are resolved fastest here.

support@marutiaitech.com · our published number · Monday to Saturday, 10:00 – 19:00 IST · WhatsApp our published number

We acknowledge within 48 hours and aim to resolve within 7 working days.

Step 2 — Escalate to our Grievance Officer

If support has not resolved your issue, or you are not satisfied with the outcome:

Our Grievance Officer
Grievance Officer, Maruti AI Technology
Email: grievance@marutiaitech.com
Phone: our published number (Monday to Saturday, 10:00 – 19:00 IST)
Address: Patna, Bihar, India

Our commitment: every complaint is acknowledged within 48 hours and resolved within one month of receipt. You will receive a ticket reference and a written outcome.

What to include

Your full name and registered mobile number · your Course and Level, or your order/receipt ID · what happened, with dates · what you have already tried · what outcome you are asking for · any screenshots or documents.

How we handle it

  1. Acknowledgement with a ticket ID — within 48 hours.
  2. Review of records, correspondence and, where relevant, discussion with the trainer or team involved.
  3. Written outcome explaining the decision and any action or refund. Where a refund is due, our Cancellation & Refund Policy timelines apply.
  4. The complaint and its outcome are recorded in our complaint register.

Step 3 — External escalation

If you remain dissatisfied, you may approach:

  • National Consumer Helpline — 1915 · consumerhelpline.gov.in · or the appropriate Consumer Disputes Redressal Commission.
  • For payment-related issues — the grievance channel of the payment aggregator that processed your transaction, whose details appear on your payment confirmation, and thereafter the Reserve Bank of India's Ombudsman scheme for digital transactions.

We will cooperate fully with any such process and provide the records requested.

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