Cancellation & Refund Policy
Last updated: 27 July 2026
You can cancel within 7 days of enrolment or before your 3rd class, whichever comes first, and get a full refund less any actual payment-gateway charge. After that, refunds reduce on a published sliding scale. If we cancel a batch, you get 100% back, always. Approved refunds reach your original payment method within 5–7 working days of approval.
The day counts and percentages below are the load-bearing part of this policy. We publish them exactly and honour them.
1. Scope
This policy covers Course enrolments, bootcamps, crash courses and workshops booked through marutiaitech.com or at our centre. Services for businesses (consulting, development, marketing, corporate training) are governed by their individual written agreements and are not covered here.
2. Cooling-off period — full refund
If you cancel within 7 calendar days of your enrolment date, or before you attend your 3rd class, whichever occurs first, you receive a full refund of the Fee you paid, less any non-refundable payment-gateway transaction charge actually levied on the payment (typically about 2%). No reason is required.
3. After the cooling-off period — sliding scale
Once the cooling-off period has passed, refunds are calculated on the Fee for the current Level, by how much of that Level has elapsed:
| When you cancel | Refund of the Level Fee |
|---|---|
| Within the cooling-off period (§2) | 100% (less gateway charge) |
| After cooling-off, up to 25% of the Level completed | 60% |
| 25%–50% of the Level completed | 30% |
| More than 50% of the Level completed | No refund |
"Completed" is measured by the number of scheduled sessions elapsed, not by sessions you attended. Fees paid for Levels you have not yet started are refunded in full at any time.
4. Non-refundable components
- Registration fee, where charged and disclosed at enrolment.
- Payment-gateway transaction charges actually incurred.
- Third-party examination or certification fees already paid on your behalf to the vendor or examination body.
- Physical materials, kits or printed books already issued to you.
- Certificates already issued.
- Bootcamps, crash courses and workshops cancelled within 72 hours of the start date — because seats are capped and cannot be resold at short notice. Cancellations more than 72 hours before the start receive a full refund; you may also transfer your seat to the next available run, once.
5. If we cancel
If we cancel or postpone a batch, or cannot deliver a Course we have taken payment for, you may choose:
- a full refund of everything you have paid, including any registration fee and with no gateway deduction; or
- a transfer to another batch or Course of equal value; or
- a credit note valid for 12 months.
The choice is yours, not ours.
6. Alternatives to cancelling
Before you cancel, these are usually available and often better for you:
- Deferral — pause and rejoin a later batch of the same Level, once, free of charge, provided you ask before 50% of the Level has elapsed.
- Batch transfer — move between timings, subject to seat availability, free of charge.
- Course transfer — switch to a different Course within 7 days, paying or receiving the difference in Fee.
7. How to request a refund
Email support@marutiaitech.com with the subject "Refund request", including your full name, registered mobile number, Course and Level, order or receipt ID, enrolment date, and your reason (optional). You may also request one in person at our centre and we will give you a written acknowledgement.
We acknowledge within 48 hours, decide within 7 working days, and tell you the outcome in writing with the calculation shown.
8. How refunds are paid
Approved refunds are made to the original payment method — the same card, UPI ID or bank account the payment came from. We cannot refund to a different account. Refunds are initiated within 5–7 working days of approval; your bank or card issuer may take a further 2–7 working days to credit it, which is outside our control. Cash payments made at our centre are refunded by bank transfer to an account in the Learner's or guardian's name.
9. Cases where no refund is due
- Termination for breach of our Terms or Code of Conduct, including credential sharing, recording or redistributing Materials, or misconduct towards staff or other Learners.
- Failure to attend, without a deferral request.
- Failure to pass an assessment. Assessment outcomes do not entitle you to a refund; we will offer one free re-attempt.
- Dissatisfaction with an outcome we never guaranteed, such as not receiving a job offer.
10. Chargebacks
If you believe a payment is wrong, please contact us first — we will usually resolve it faster than a bank dispute. If a chargeback is raised, we will provide the payment aggregator with our enrolment records, attendance data and correspondence. Where a chargeback is raised on a Fee that was properly due and delivered, we may suspend access pending resolution and recover the amount.
11. Contact
support@marutiaitech.com · our published number (Monday to Saturday, 10:00 – 19:00 IST) · Patna, Bihar
Escalation: Grievance redressal
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